Frequently asked
How do guests upload photos?+
Guests scan the QR code at your event — no app, no account. They land on a branded upload page and can share photos in seconds. Every upload is AI-moderated before it reaches the live wall.
How does AI moderation work?+
Every photo is screened in real time. Anything unsafe is automatically blocked from the live wall. Organizers can also enable a manual review queue, bulk-approve uploads, or restore blocked photos from the moderation console.
Can I brand the experience for sponsors?+
Yes — every event supports your logo, accent color, sponsor strip, and a custom background. Sponsors appear on the upload page, live wall, recap page, and print kit. Visibility is tracked in your analytics dashboard.
Do I own the photos after the event?+
Yes. Organizers can export the full gallery as a ZIP at any time, with original filenames preserved.
What if something goes wrong during the event?+
Email support@eventlens.app and we'll respond as quickly as possible. For Signature programs, you get a dedicated event-day contact.